Head of Tech
Jack Health
Head of Technology, shaping the company`s offering by tech enablement
Year :
Ongoing
Industry :
Healthcare
Client :
Jack Health
Project Duration :
5 years
Software Development and Architecture
Architected and developed the EMR & CRM platforms, and spearheaded the creation of a Patient Portal to streamline
patient engagement and improve healthcare delivery, leveraging a microservices architecture to ensure scalability.
Designed an interactive Patient portal, which allows patients to seamlessly excel in their health journey
Built an in-house Workflow engine that unlocks the ability to automate all aspects of care.
Oversaw the end-to-end development lifecycle, leveraging Agile methodologies to ensure high-quality, timely project
delivery, while fostering a culture of innovation and continuous improvement.
Managed key stakeholder relationships, including tech vendors and contractors, ensuring seamless collaboration and
alignment with quality standards.
Transitioned infrastructure to serverless computing, optimizing the platform for rapid scaling and enhanced reliability
during peak traffic periods.
Enhanced operational efficiency by implementing DevOps practices, including CI/CD pipelines using Jenkins and Docker,
improving deployment speed and system reliability.
Ensured infrastructure scalability, security, and performance using tools such as CloudWatch, implementing disaster
recovery and business continuity plans.
Led and managed the engineering team, providing constant guidance and mentorship, enabling their growth.
Built the company's Quality assurance systems, leading to Zero defects in production code, for over 9 months.
Marketing tech enablement
Led a team of designers and developers to create some of the best websites with the highest CRO scores.
Designed and implemented hundreds of different customer funnels, that enhanced the patients journey as well as conversion rates.
Integrated the CRM and EMR data with a powerful CDP to unlock personal marketing and insights, that ultimately have created a complete 360 degrees view of a patient, their treatments and behavior.
Built a custom made inhouse store manager, product catalogue and cart, enabling the team of offering custom variants of subscription modes, promotions and segmentation.
Championed data-driven decision-making by designing hundreds of dashboards and reports using Power BI and Tableau, tracking all marketing related KPIs and metrics.
Managed all attribution, conversion and analytics tracking tools, offering real-time data insights to the team.
Integrated voice AI agents that enabled the team to activate newly acquired customers faster.
Operations and Pharmacy
Automated the most critical Operational flows, with our Workflow engine, offering patients faster service, improving our entire teams' productivity levels to all time high.
Leveraged AI to assist with and fully replace parts of the customer service flows, bringing down metrics such as average response time from over 30 minutes to seconds.
Automated pharmacy flows, bringing down data entry and verification from over 100 hours a week to less than 10 hours, as well as reducing operational costs of the pharmacy by over 40%, making the pharmacy operations scalable as the company grows.
Created a pharmacy portal that enhances the fulfillment process, making it as efficient as possible, bringing down fulfillment time from around 36 hours to 8 hours average.
Roadmap and business impact
Was heavily involved in major business decisions, shaping the company's roadmap as a whole.
Managed product development and the company's offerings, expanding and exploring new treatment programs.
Enabled Jack Health to become the 1st company to offer GLP assisted weight loss programs in Canada, shaping what the market there looks like now.
Made all financial, hiring and business decisions when it came to the technology side, as an owner of that domain.
More Projects
Head of Tech
Jack Health
Head of Technology, shaping the company`s offering by tech enablement
Year :
Ongoing
Industry :
Healthcare
Client :
Jack Health
Project Duration :
5 years
Software Development and Architecture
Architected and developed the EMR & CRM platforms, and spearheaded the creation of a Patient Portal to streamline
patient engagement and improve healthcare delivery, leveraging a microservices architecture to ensure scalability.
Designed an interactive Patient portal, which allows patients to seamlessly excel in their health journey
Built an in-house Workflow engine that unlocks the ability to automate all aspects of care.
Oversaw the end-to-end development lifecycle, leveraging Agile methodologies to ensure high-quality, timely project
delivery, while fostering a culture of innovation and continuous improvement.
Managed key stakeholder relationships, including tech vendors and contractors, ensuring seamless collaboration and
alignment with quality standards.
Transitioned infrastructure to serverless computing, optimizing the platform for rapid scaling and enhanced reliability
during peak traffic periods.
Enhanced operational efficiency by implementing DevOps practices, including CI/CD pipelines using Jenkins and Docker,
improving deployment speed and system reliability.
Ensured infrastructure scalability, security, and performance using tools such as CloudWatch, implementing disaster
recovery and business continuity plans.
Led and managed the engineering team, providing constant guidance and mentorship, enabling their growth.
Built the company's Quality assurance systems, leading to Zero defects in production code, for over 9 months.
Marketing tech enablement
Led a team of designers and developers to create some of the best websites with the highest CRO scores.
Designed and implemented hundreds of different customer funnels, that enhanced the patients journey as well as conversion rates.
Integrated the CRM and EMR data with a powerful CDP to unlock personal marketing and insights, that ultimately have created a complete 360 degrees view of a patient, their treatments and behavior.
Built a custom made inhouse store manager, product catalogue and cart, enabling the team of offering custom variants of subscription modes, promotions and segmentation.
Championed data-driven decision-making by designing hundreds of dashboards and reports using Power BI and Tableau, tracking all marketing related KPIs and metrics.
Managed all attribution, conversion and analytics tracking tools, offering real-time data insights to the team.
Integrated voice AI agents that enabled the team to activate newly acquired customers faster.
Operations and Pharmacy
Automated the most critical Operational flows, with our Workflow engine, offering patients faster service, improving our entire teams' productivity levels to all time high.
Leveraged AI to assist with and fully replace parts of the customer service flows, bringing down metrics such as average response time from over 30 minutes to seconds.
Automated pharmacy flows, bringing down data entry and verification from over 100 hours a week to less than 10 hours, as well as reducing operational costs of the pharmacy by over 40%, making the pharmacy operations scalable as the company grows.
Created a pharmacy portal that enhances the fulfillment process, making it as efficient as possible, bringing down fulfillment time from around 36 hours to 8 hours average.
Roadmap and business impact
Was heavily involved in major business decisions, shaping the company's roadmap as a whole.
Managed product development and the company's offerings, expanding and exploring new treatment programs.
Enabled Jack Health to become the 1st company to offer GLP assisted weight loss programs in Canada, shaping what the market there looks like now.
Made all financial, hiring and business decisions when it came to the technology side, as an owner of that domain.
More Projects
Head of Tech
Jack Health
Head of Technology, shaping the company`s offering by tech enablement
Year :
Ongoing
Industry :
Healthcare
Client :
Jack Health
Project Duration :
5 years
Software Development and Architecture
Architected and developed the EMR & CRM platforms, and spearheaded the creation of a Patient Portal to streamline
patient engagement and improve healthcare delivery, leveraging a microservices architecture to ensure scalability.
Designed an interactive Patient portal, which allows patients to seamlessly excel in their health journey
Built an in-house Workflow engine that unlocks the ability to automate all aspects of care.
Oversaw the end-to-end development lifecycle, leveraging Agile methodologies to ensure high-quality, timely project
delivery, while fostering a culture of innovation and continuous improvement.
Managed key stakeholder relationships, including tech vendors and contractors, ensuring seamless collaboration and
alignment with quality standards.
Transitioned infrastructure to serverless computing, optimizing the platform for rapid scaling and enhanced reliability
during peak traffic periods.
Enhanced operational efficiency by implementing DevOps practices, including CI/CD pipelines using Jenkins and Docker,
improving deployment speed and system reliability.
Ensured infrastructure scalability, security, and performance using tools such as CloudWatch, implementing disaster
recovery and business continuity plans.
Led and managed the engineering team, providing constant guidance and mentorship, enabling their growth.
Built the company's Quality assurance systems, leading to Zero defects in production code, for over 9 months.
Marketing tech enablement
Led a team of designers and developers to create some of the best websites with the highest CRO scores.
Designed and implemented hundreds of different customer funnels, that enhanced the patients journey as well as conversion rates.
Integrated the CRM and EMR data with a powerful CDP to unlock personal marketing and insights, that ultimately have created a complete 360 degrees view of a patient, their treatments and behavior.
Built a custom made inhouse store manager, product catalogue and cart, enabling the team of offering custom variants of subscription modes, promotions and segmentation.
Championed data-driven decision-making by designing hundreds of dashboards and reports using Power BI and Tableau, tracking all marketing related KPIs and metrics.
Managed all attribution, conversion and analytics tracking tools, offering real-time data insights to the team.
Integrated voice AI agents that enabled the team to activate newly acquired customers faster.
Operations and Pharmacy
Automated the most critical Operational flows, with our Workflow engine, offering patients faster service, improving our entire teams' productivity levels to all time high.
Leveraged AI to assist with and fully replace parts of the customer service flows, bringing down metrics such as average response time from over 30 minutes to seconds.
Automated pharmacy flows, bringing down data entry and verification from over 100 hours a week to less than 10 hours, as well as reducing operational costs of the pharmacy by over 40%, making the pharmacy operations scalable as the company grows.
Created a pharmacy portal that enhances the fulfillment process, making it as efficient as possible, bringing down fulfillment time from around 36 hours to 8 hours average.
Roadmap and business impact
Was heavily involved in major business decisions, shaping the company's roadmap as a whole.
Managed product development and the company's offerings, expanding and exploring new treatment programs.
Enabled Jack Health to become the 1st company to offer GLP assisted weight loss programs in Canada, shaping what the market there looks like now.
Made all financial, hiring and business decisions when it came to the technology side, as an owner of that domain.